Abandoned Cart E-mail

Abandoned Cart E-mail can be used only if you have the Abandoned Carts addon available in your account. It is used to send an e-mail to a customer which abandoned cart is tracked in the Abandoned Carts application. Abandoned Cart E-mail is not necessary for your online store.

  1. Code an e-mail template for the Abandoned Cart E-mail in the Website Editor in the Templates application. Remember that you are defining only a template, not its sending. Available parameters are:

  2. Define the usage of the template.

    1. Navigate to the Administration and run E-shop Settings. Here, on the E-mails tab, add the created template.

    2. Click the Add button and in the E-mail Type field select the Abandoned Cart. In Template select a Name of the particular e-mail template you created in the application before.

      • The From Label field defines a name that will be displayed to the customer in the e-mail. Notice that this field can be translated in case you have a multilingual online store.

      • The From field should contain an e-mail address from which this email will be sent. For example an e-mail you use for storing customer support.

      • The Subject field is a subject of this e-mail that is displayed to the customer (together with From Label).

      • The To field is automatically filled in with e-mail that your customer provided to you during the checkout process. “Cc” and “Bcc” fields should optionally contain another e-mail addresses to that you want to send copies of those e-mails.

    3. When you are done, click the Add button (and the Save button in the toolbar) and your e-mail will be available for sending in the Abandoned Carts application.

  3. Add an attachment. You can add an attachment to this e-mail type. This can be the show-card, coupon or anything else you want. Remember that this attachment must be added to the File Manager first. For every e-mail added the attachment icon is available on the right side on each e-mail record. Click it and select a document (see the Document tab in the E-shop Settings) or a file from the File Manager.

  4. When you are done, click the Add button and also the Save button in the upper left corner of the Security application. Don’t forget to approve your project!

See also

E-mail Templates