Order Confirmation E-mail

An Order Confirmation E-mail can be automatically send to a customer who creates an order on your online store. This e-mail should contain base info about the order (names of purchased items, their price, information about payment and delivery as well as information about the Branch that is dispatching it).

In the E-mail Templates application you are only defining a template, not its sending (the sending will be defined in the E-shop Settings application later). You may find out that you need to define different Order Confirmation E-mails for various Payment Methods you offer to customers for selection. For example a customer who pays with an online credit card probably needs other information provided than a customer who wants to use a cash on delivery method. This situation can be solved by the creation of two (or more!) different Order Confirmation E-mails. You will be able to create different Confirmation E-mails for all Payment Methods you offer on your store.

  1. Code an E-mail Template for Order Confirmation E-mail in a particular website editor in the Templates application. Remember that you are defining only a template, not its sending. You can define more templates for this e-mail type according to the Payment Methods you offer on your online store. Use the E-mail Template Parameters help-site to display personalized data (such as purchased items, delivery used, payment methods and much more). Primary focus on the Customer’s Template section.

  2. Define the usage of the template.

    1. Navigate to the Administration and run E-shop Settings. Here, on the E-mails tab, add created template.

    2. Click the Add button and in the E-mail Type field select the Order Confirmation E-mail. In Template select a Name of the particular E-mail Template you created in the application before.

      • The From Label field defines a name that will be displayed to the customer in the e-mail. Notice that this field can be translated in case you have a multilingual online store.

      • The From field should contain an e-mail address from which this email will be sent. For example an e-mail you use for storing customer support.

      • The Subject field is a subject of this e-mail that is displayed to the customer (together with From Label). For example “Your order on our online store has been received”.

      • The To field is automatically filled in with e-mail that your customer provided to you during the checkout process. “Cc” and “Bcc” fields should optionally contain another e-mail addresses to that you want to send copies of those e-mails.

    3. Notice the second “Payment Methods” tab. Here you define for which types of Payment Method the e-mail you added on the first tab will be used.

    4. When you are done, click the Add button (and the Save button in the toolbar) and your e-mail will be automatically sent when a customer orders something from your online store (don’t forget to approve the project!).

  3. Add an attachment. You can add an attachment to this e-mail type. This can be a show-card, coupon or anything else you want. Remember that this attachment must be added to the File Manager first. Apart from that you can attach an e-shop document. For this e-mail type it can typically be a Proforma Invoice (in case of an advance payment method such as bank transfer) or Order PDF with an order recapitulation.